Welcome to the TownHost FAQ section. Here, we’ve compiled answers to the most common questions about our web hosting services to assist you promptly.
Find answers to frequently asked questions about our services, support, and policies. If you need further assistance, please contact us.
General Questions
What is TownHost?
TownHost is a digital solutions provider offering hosting, website development, branding, and other services to help businesses thrive online.
How do I get started with TownHost?
Simply explore our services, choose a package, and sign up online. Our team will guide you through the onboarding process.
Hosting Services
What hosting plans do you offer?
We provide Starter, Business, and Premium hosting plans to meet different needs. Learn more on our Hosting Services page.
Can I upgrade my hosting plan later?
Yes! You can upgrade anytime through your account dashboard or by contacting support.
Website Development
How long does it take to develop a website?
Timelines depend on the complexity of the project. A one-page site can take as little as 1 week, while larger projects may take 3–6 weeks.
What if I need changes after my website is live?
You can request updates through our Maintenance Plan or purchase add-ons like extra pages.
Branding & SEO
Do you offer logo design as part of branding?
Yes! Our branding packages include custom logo design tailored to your business.
How quickly can I see results from SEO?
SEO improvements often take 3–6 months to show significant results, but the impact can be long-lasting.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards and PayPal via our secure payment gateway. If you prefer to be invoiced we can also accommodate this too.
Can I cancel my services?
Yes, you can cancel anytime. For more details, see our Refund & Returns Policy.
Partner Program
What does it cost to become a TownHost partner?
The setup fee is £1,000, and the monthly fee is £100. Partners also share 20% of their profits with TownHost.
What support do I receive as a partner?
Partners get a dedicated website, branding, training, and ongoing support to grow their branch.
Support & Technical Issues
How do I submit a support ticket?
Visit our Submit a Ticket page to report any issues or request help.
Is support available 24/7?
Yes, our technical support team is available 24/7 via email and ticketing.