Refund and Returns Policy

Effective Date: 1st January 2025

At TownHost, we strive to provide high-quality digital services tailored to your business needs. This Refunds and Returns Policy outlines the conditions under which refunds or cancellations may be considered for our virtual services.

1. General Policy

As all our services are virtual and intangible, they are non-returnable. Refunds may be granted under specific circumstances outlined below.

2. Refund Eligibility

Refunds will only be issued in the following cases:

  • Service Not Delivered: If a service has not been initiated or delivered within the agreed timeframe.
  • Technical Errors: If technical issues caused by TownHost result in service non-performance.
  • Duplicate Payment: If a duplicate payment is made in error.

3. Refund Exclusions

Refunds will not be issued under the following circumstances:

  • Change of Mind: After the service has been initiated or delivered.
  • Customer-Provided Content: If delays or issues arise due to incomplete or incorrect materials provided by the customer.
  • Service Termination: If the service is terminated due to a breach of TownHost’s Terms of Service.

4. Cancellation Policy

  • Before Work Commences: You may cancel your order before any work begins for a full refund.
  • After Work Commences: If work has already started, refunds will be prorated based on the progress of the project.

5. Requesting a Refund or Cancellation

To request a refund or cancellation:

  1. Contact us via support@townhost.co.uk.
  2. Provide your order details, including the service purchased and reason for the request.
  3. Allow up to 5–7 business days for our team to review your request.

6. Processing Refunds

  • Refunds will be processed within 5–10 business days of approval.
  • Refunds will be issued to the original payment method.

7. Digital Product-Specific Terms

Some services, such as domain registration, may have third-party fees. These fees are non-refundable once the domain is registered or other third-party services are initiated.

8. Contact Us

If you have questions or concerns regarding this policy, please contact us:

  • Email: support@townhost.co.uk
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